Data deletion
How to have your SyncDec data deleted, what gets deleted, and how long it takes.
How to request deletion
Send an email to info@syncdec.com from the account owner's registered email address with the subject "Data deletion request", and include:
- your company account name in SyncDec;
- the registered email address of the account owner;
- whether you want the whole account deleted, or only the WhatsApp conversation data.
We reply to confirm the request and, if the email did not come from the account owner, we verify the requester before acting.
What gets deleted
- Staff logins and account settings, including branding and document settings.
- Client and traveller records, enquiries, quotations, itineraries, bookings, invoices and payment records held in your account.
- Libraries you maintained: hotels, vehicles, sightseeing places, fixed itineraries.
- Employee records held in your account, including salary and leave entries.
- Uploaded files and generated documents.
- WhatsApp conversation content and metadata for your connected number, and the stored credentials for that connection.
What we keep, and why
- Invoices and accounting records we are required to retain by law in India, for the statutory period.
- Security and access logs, for 12 months, then deleted on the normal cycle.
Retained records are not used to provide the service and are access-restricted.
How long it takes
- Acknowledgement: within 3 business days.
- Deletion from live systems: within 30 days of verification.
- Removal from encrypted backups: within 90 days, as backups age out.
We confirm in writing when deletion is complete.
Export before deletion
Deletion is permanent and cannot be reversed. Export anything you need first, or ask us for an export when you send the request.
Disconnecting WhatsApp without deleting
You can disconnect your WhatsApp number at any time from your account. Disconnecting stops new messages from reaching SyncDec; your existing conversation history remains visible to you, read-only, until you request deletion.
Travellers and clients of our customers
If your details were entered into an agency's account by that agency, the agency controls that data. Contact the agency directly. If you write to us, we will pass the request to them and support them in answering it.
Contact
SyncDec · Dehradun, Uttarakhand 248007, India · info@syncdec.com · +91 75000 13369