Sign in
Legal

Terms of service

Last updated: 15 August 2026

1. Agreement

These terms govern use of the SyncDec products and websites operated by SyncDec ("SyncDec", "we"). By creating an account or using the products, the business creating the account ("Customer", "you") accepts these terms. The products are provided for business use only.

2. Accounts

  • Each Customer receives an isolated company account. The Customer names an owner who administers staff logins, roles and permissions.
  • You are responsible for the accuracy of your account details, for keeping credentials confidential, and for the acts of your staff in the account.
  • Notify us promptly of any unauthorised access.

3. Subscription, fees and term

  • Access is sold on a subscription basis for the plan and period shown at purchase. Fees are stated exclusive of taxes unless said otherwise; applicable taxes are added.
  • Subscriptions renew for successive periods unless cancelled before the end of the current period.
  • Fees paid are non-refundable for the period already begun, except where required by law.
  • We may change prices for a future renewal with at least 30 days notice.
  • If payment fails, we may suspend access after notice until the amount is paid.

4. Your data

You retain all rights in the data you and your staff enter. You grant us the limited right to host and process it to provide the service, as described in the privacy policy. You are the controller of your clients' data and are responsible for having a lawful basis to collect and process it.

5. Acceptable use

You may not:

  • use the products to send unlawful, deceptive, harassing or unsolicited bulk messages;
  • upload malware, attempt to breach access controls, probe other tenants' data, or interfere with the service's operation;
  • resell, sublicense or provide the products to a third party as your own service unless agreed in writing;
  • copy, decompile or attempt to derive the source code of the products;
  • use the products in breach of applicable law or of a third party's rights.

6. WhatsApp integration — your responsibilities

  • You connect your own WhatsApp Business number and your own WhatsApp Business Account, and you remain responsible for them.
  • You must comply with the WhatsApp Business Messaging Policy, the WhatsApp Business Terms of Service and Meta's applicable policies.
  • You must obtain the recipient's consent before messaging them, honour opt-outs promptly, and use approved templates as required.
  • Availability of the integration is subject to Meta approval and to Meta's platform terms, which may change. We are not responsible for Meta's decisions, rate limits, quality ratings or number bans.
  • SyncDec is not an approved Meta partner, Tech Provider or Business Solution Provider, and makes no claim of affiliation with or endorsement by Meta.

7. Availability and support

We aim to keep the service available and to give reasonable notice of planned maintenance. Support is provided by email at info@syncdec.com during business hours in India (Monday to Saturday, 10:00 to 19:00 IST). No specific uptime is guaranteed unless agreed in a separate written agreement.

8. Features in development

Some features, including Travel OS Max and its WhatsApp lead-capture module, are described as in development or on a waitlist. Nothing on our websites is a commitment to deliver a feature, a scope or a date.

9. Suspension and termination

  • You may cancel at any time from your account or by writing to us; access continues to the end of the paid period.
  • We may suspend or terminate access for non-payment, for breach of these terms, or where use threatens the security or lawful operation of the service. Where practical we give notice and an opportunity to remedy.
  • After termination you may export your data for 30 days, after which it is deleted as described in the privacy policy and the data deletion page.

10. Intellectual property

The products, including their software, design and documentation, remain our property. You receive a non-exclusive, non-transferable right to use them during your subscription.

11. Warranties and liability

The products are provided on an "as is" basis to the extent permitted by law. We do not warrant that use will be uninterrupted or error-free. To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for loss of profit, revenue or data; and our total liability in any twelve-month period is limited to the fees you paid for that period. Nothing limits liability that cannot be limited by law.

12. Indemnity

You will indemnify us against third-party claims arising from your data, your messaging activity, or your breach of these terms.

13. Changes to these terms

We may update these terms. Material changes take effect at your next renewal, or 30 days after we notify account owners, whichever is earlier.

14. Governing law

These terms are governed by the laws of India, and the courts of Dehradun, Uttarakhand have exclusive jurisdiction.

15. Contact

SyncDec, Dehradun, Uttarakhand 248007, India · info@syncdec.com · +91 75000 13369